Refund Policy

1. Try before you subscribe

ShalomTali has a free tier with real lessons and voice conversations — you can genuinely evaluate the app before ever paying anything. We'd rather you try it free than pay and ask for a refund.

2. How billing works

Premium ($19.99 per month, $44.99 per 3 months, or $99.99 per year — the yearly plan includes a 7-day free trial) is bought through Apple's App Store and billed to your Apple ID. It renews automatically at the end of each billing period unless you cancel at least 24 hours before it ends. Cancel any time in your iPhone's Settings → [your name] → Subscriptions. Cancelling stops future renewals; you keep Premium until the end of the period you already paid for.

3. Requesting a refund

Because Apple processes the payment, refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com (sign in with your Apple ID, find the ShalomTali purchase, choose "Request a refund"). Apple decides refund requests under its own policy; we can't issue or block them.

If something went wrong on our side — for example you were charged but Premium didn't unlock — contact us and we'll fix access first. "Restore purchases" in the app re-checks your subscription with Apple.

4. Contact

Billing questions: support@shalomtali.com.